Terms of Service

Last updated: January 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the myLPA website and services operated by myLPA Ltd ("we", "us", or "our"). By accessing our website or using our services, you agree to be bound by these Terms.

myLPA Ltd is a company registered in England and Wales with registered address at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

2. Our Services

myLPA provides an online platform to help you create Lasting Power of Attorney (LPA) documents. Our services include:

  • Online LPA document preparation
  • Guidance and support throughout the process
  • Expert review of your LPA documents before submission
  • Assistance with the registration process

Important: We are not a law firm and do not provide legal advice. Our services are document preparation services. For complex legal matters, we recommend consulting a qualified solicitor.

3. Eligibility

To use our services, you must:

  • Be at least 18 years old
  • Have the mental capacity to create an LPA
  • Be a resident of England or Wales (LPAs created through our service are valid only in England and Wales)

4. Your Account

When you create an account with us, you must provide accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account

5. Pricing and Payment

Our current pricing is clearly displayed on our website. Prices are subject to change, but any changes will not affect orders already placed.

In addition to our service fee, you will need to pay the Office of the Public Guardian (OPG) registration fee directly to the OPG. Current OPG fees are displayed on our website but are set by the government and may change.

6. Refund Policy

We offer refunds in the following circumstances:

  • If you cancel before we begin processing your LPA documents
  • If we are unable to provide the service for any reason
  • If your LPA is rejected due to an error on our part

OPG registration fees are paid directly to the government and are non-refundable through us.

7. Your Responsibilities

You agree to:

  • Provide accurate and truthful information
  • Review your LPA documents carefully before signing
  • Ensure your chosen attorneys and certificate provider meet the legal requirements
  • Follow the signing and witnessing requirements

8. Limitation of Liability

To the fullest extent permitted by law, myLPA Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Our total liability for any claims arising from our services shall not exceed the amount you paid for those services.

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of myLPA Ltd or our licensors and is protected by copyright and other intellectual property laws.

10. Privacy

Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal information.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on our website. Your continued use of our services after such changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms, please contact us: